age67's Privacy Policy

1 General Overview

age67 (referred to hereinafter as "we", "us", or "the platform") provides a safe and reliable online casino and betting service for users in Bangladesh. We place the highest importance on the privacy of our users and take full responsibility for protecting their personal information.

This privacy policy applies to all individuals who use our website and services. By registering an account or using the services of age67, you are considered to have given your consent to the terms of this policy. Before reading this policy, please also review our Terms and Conditions.

This policy applies in both English and Bengali. In the event of any conflict, the Bengali version shall be considered authoritative.

2 What Information We Collect

age67 may collect the following types of information from its users:

• Identity Information: Your full name, date of birth, national ID number, or passport number.
• Contact Information: Mobile number, email address, and current residential address.
• Financial Information: bKash, Nagad, or Rocket account numbers and transaction history.
• Account Information: Username, password (in encrypted form), login history, and session data.
• Device & Browsing Information: IP address, browser type, device identifier, operating system, and cookie data.
• Gaming Activity Information: Play history, betting patterns, win/loss records, and session duration.
• Communication History: Records of conversations with customer support via live chat or email.

3 How We Collect Information

We collect information in the following ways:

• Information Provided Directly: Information you provide during account registration, deposit/withdrawal forms, or support contact.
• Automatically Collected Information: Information about your browsing activity collected through cookies, web beacons, and similar technologies.
• Information From Third Parties: Information received from authorised third-party service providers for the purpose of identity verification or fraud prevention.

4 Why We Use Information

age67 uses collected information only for the following purposes:

• Identity Verification: To confirm the identity of users at the time of account registration and in subsequent transactions.
• Service Operations: To smoothly process deposits, withdrawals, and gaming-related activities.
• Security Assurance: To protect accounts, detect fraud, and prevent unauthorised access.
• Customer Support: To provide fast and effective resolution of your complaints, questions, and requests.
• Responsible Gaming: To identify unusual playing patterns and provide necessary support to potentially at-risk users.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Legal Compliance: To maintain records necessary for complying with applicable laws and regulations.

5 Data Retention Period

age67 retains your personal information only for as long as necessary. Information for active accounts is retained for the duration of the account. Even after an account is closed, certain information may be retained for a period determined by applicable law for the purposes of meeting legal obligations, resolving disputes, or investigating potential fraud.

Financial transaction records are generally retained for an extended period, as they fall under financial security and anti-money laundering regulations.

6 Data Security Measures

We have adopted industry-standard technical and organisational measures to protect your information:

• SSL Encryption: All data transfers between the website and servers are secured through SSL (Secure Socket Layer) encryption.
• Password Hashing: Your password is never stored directly — it is converted using a strong hashing algorithm.
• Two-Factor Authentication (2FA): Two-factor authentication is available for additional account security.
• Firewall & Intrusion Detection: Our servers operate under round-the-clock monitoring and secured firewalls.
• Access Controls: Only authorised staff may access user information, and only for specific, necessary purposes.
• Regular Security Audits: Our systems are subject to regular security audits.

7 Who Information May Be Shared With

age67 does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

• Service Provider Partners: Those with whom we have contracts for payment processing (bKash, Nagad, Rocket), identity verification, or technical support.
• Legal Obligations: Under a court order, a lawful request from an investigating authority, or applicable legal provisions.
• Corporate Changes: In the event of a merger, acquisition, or asset transfer, though users will be notified in advance.
• With Your Consent: Information is not shared in any other circumstances beyond those above without your explicit consent.

Data confidentiality and security are ensured under the contractual terms agreed with our service provider partners.

8 Use of Cookies

The age67 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve the quality of our service.

• Essential Cookies: To maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyse website usage patterns and improve the service.

You can disable cookies from your browser settings. Please note, however, that disabling cookies may limit some functionality of the website.

9 Your Rights Regarding Your Information

As a user of the age67 platform, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If there is an error in your stored information, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, though we may be required to retain certain information due to legal obligations.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be limited.
• Right to Data Portability: You may request to receive your personal information in a common format.
• Right to Object: You may object to your information being used for marketing purposes.

To exercise these rights, please contact our support team via live chat or email.

10 Protection of Sensitive Information

We do not collect sensitive personal information such as health, religious beliefs, or political opinions. However, as part of the responsible gaming programme, if a user voluntarily indicates that they are affected by a gambling-related problem, that information is used solely for the purpose of providing them with the necessary support.

Age verification information is stored with the highest level of security. age67 provides services only to those aged 21 or above, and this regulation is strictly observed.

11 Changes to This Policy

age67 reserves the right to modify or update this privacy policy at any time. For significant changes, we will notify users in the following ways:

• Displaying a notice in a prominent location on the website.
• Sending a notification to the registered email address.
• Alerting the user to the change at the time of login.

Continued use of the platform after a revised policy is published will be considered as your agreement to the new policy. It is therefore recommended that you review this page regularly.

12 Contact Us

If you have any questions, complaints, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Live chat available 24/7 on the website.
• Language: Support is available in both Bengali and English.

Our privacy team will process your request as quickly as possible. For complex requests, identity verification may be required.